Privacy Policy

Effective 16 October 2026

ແລ່ນເອກະສານ (“we”) is a private service that helps people prepare and file documents (for example driving licences and vehicle border books) with government offices. We are not a government office. This policy explains what we do with your information when you use our service on Facebook Messenger, WhatsApp or in person.

1. What we collect

• Your messages and our replies (an AI assistant and our staff answer the chat).
• Details needed for your request: name, phone, WhatsApp number, document numbers and the other details the office asks for.
• Photos of your documents (e.g. driving licence, ID card, passport page, vehicle book) — only after you agree in the chat.
• Payment slips, and the delivery address if you ask us to deliver.

2. How we use it

Only to prepare and file your request, keep you informed, take payment and hand the finished document to you. We do not sell your information or use it for advertising.

3. Who sees it

Only the staff and the runner handling your case. Every time staff open your document photos it is recorded. Chat text is processed by Anthropic (Claude AI) to write replies — your document photos are not sent to the AI. Messages pass through Meta Platforms. The government office receives what is needed to process your request. Our server is at DigitalOcean data centre in Singapore.

4. How long we keep it

Document photos are stored encrypted and are deleted automatically 30 days after your case is closed. After that we keep only your name, phone, the service and the new document's expiry date, so we can remind you before it expires, plus payment records required for our accounts.

5. Your choices

You can ask what we hold about you, ask us to correct it, or to delete it at any time (see Data Deletion). Photos you sent in Messenger or WhatsApp also stay in that chat app — you can delete them there.

6. Contact

• WhatsApp: +856 20 77 334 400
• Facebook Messenger: Page “ແລ່ນເອກະສານ”
• Website: https://docs.vientianestore.com